Renewals & Booking Window 

Auto Renewal Memberships are charged monthly on the same date. If your billing date is the 1st of each month, your membership will be charged at the end of the day on the 1st and your account will be loaded with your 8 or 12 classes which can then be used to reserve class from the 2nd of the current month to the 1st of the upcoming month. 8x and 12x members have a rolling 21-day booking window, meaning you can always reserve up to 21 days out from the current date provided that you have available classes remaining from your 8 or 12.

Use or Lose

All of your 8/12 classes must be used prior to your next auto-renewal date. Classes that are unused cannot be carried over to the next month. Should you wish to take more than your allotted classes in 30 days, single classes may be purchased in the online store.

Late Cancel & No Shows 

Our Late Cancel window is 6 hours before the start of your scheduled class. If you Late Cancel or No Show, you will be charged a $10/$20 fee respectively. 8x and 12x members will be credited a class for which a penalty fee is incurred within 72 hours of the original class time. Because penalty classes are manually added back to your account, they may not be available immediately to reschedule.

Memberships purchased in the online store will activate on the same day. If you would like to purchase a membership with a future start date or are looking to Upgrade/Downgrade a current membership, please submit a support ticket or call our office prior to purchasing @ 602-244-2819. 

For a full list of FAQs, please visit our FAQ page.

We require valid billing info in order to adhere to our membership policies. To update your billing information through your profile visit our website or app and login to access your profile. You will click payment methods and input your card information. If adding a new card, please make sure to delete any old cards to avoid further charges to that payment method. You can also  give us a call at 602-466-2819 and we will be happy to assist you with updating!

For a full list of FAQs, please visit our FAQ page.

To upgrade or downgrade your membership, please submit a ticket by clicking on the member support button on our website or give us a call during office hours at 602-466-2819. Please note that all upgrades/downgrades will require a 2-month commitment before another upgrade/downgrade may be processed. All upgrades and downgrades will be done at the current membership rates.

Memberships purchased in the online store will activate on the same day. If you would like to purchase a membership with a future start date or are looking to Upgrade/Downgrade a current membership, please submit a support ticket or call our office prior to purchasing @ 602-466-2819. 

For a full list of FAQs, please visit our FAQ page.

Priority Booking: Take the same class time at the same studio every day? Prepaid membership is for you! These options allow you to book 60 days in advance as opposed to the monthly counterparts which are limited to 21 or 30 days!

Guest Passes: It’s always more fun to work out with a friend! You’ll receive 1 guest pass per month on your prepaid membership.

Retail Discount: Can you ever truly have too many Pilates socks? We think not! Prepaid members receive 10% off all retail automatically!

Discounted Rates: Prepaid members receive price-breaks off our current monthly rates! Cha-ching!

No Cancellation Notice: There are no contracts or cancellation notice requirements for prepaid members. Prepaid Memberships can be cancelled at any time, provided notice is given in advance of the next payment date. Unless cancelled, Prepaid Memberships will renew automatically for the given number of months previously purchased.

Memberships purchased in the online store will activate on the same day. If you would like to purchase a membership with a future start date or are looking to Upgrade/Downgrade a current membership, please submit a support ticket or call our office prior to purchasing @ 602-466-2819

For a full list of FAQs, please visit our FAQ page.

We allow standard freezes up to 30 days once per year for both Auto Renewal and Prepaid Memberships. Freezes must meet a 14 day minimum to be processed. Requests for freezes longer than 30 days, up to 90 days, will be reviewed for consideration but are not guaranteed. (ie: injury, pregnancy, emergency). To request a freeze, please submit a ticket by clicking on the member support button on our website or give us a call during office hours at 602-466-2819. Please note: you will not be able to make reservations for days covered by a freeze. Any pending reservations scheduled in the freeze period will automatically be cancelled once the freeze is processed in our system. Clients who are on a freeze are still responsible for their last month’s payment should they decide to cancel before reinstating their membership.

For a full list of FAQs, please visit our FAQ page.

All memberships and packages are non-refundable and non-transferable.

For a full list of FAQs, please visit our FAQ page.