FAQ

GENERAL FAQ

New Client – Do you have classes for beginners?

Our Method is designed to teach to all levels. Our instructors will cue modifications and progressions for EVERY exercise so that you can tailor the class to your own ability level. That being said, if you are pre- or postnatal we recommend or may require an Intro Private Session ahead of your first group class. If you have an active injury, we encourage you to call our office ahead of scheduling your first class to make sure that your injury can be accommodated in a group class setting. If you have recently recovered from an injury or surgery, please let your instructor know and be sure to arrive at least 10 minutes early to your first class.

New Client – How often do you recommend I come to class?

Like any workout, consistency is key. For best results, we recommend attending class three times per week—you’ll start to feel and see changes in as little as 30 days. Reformed clients may take up to one class per day.

New Client – First Class Info?

SHOW UP EARLY 

We ask that new clients arrive to their first class 10 minutes early to allow time for set-up on their reformer. You may be asked to reschedule if you do not arrive 10 minutes early, as this time allows you to meet with your instructor, get set up on your reformer, and discuss any specific modifications you might need throughout class so that you get a safe and effective workout.

THE WORKOUT 

Class is 50 minutes in length. We always start class with CORE, followed by UPPER BODY, then LOWER BODY, and finish with a COOL DOWN stretch. Although the structure and flow of class is consistent day to day, the exercises and accessories you use will vary to keep your workout fun and fresh! You will get a full-body workout, work muscles to fatigue, and get your heart rate up so that you maximize the 50 minutes spent in class!

WHAT TO WEAR/BRING

We recommend comfortable fitness attire and a water bottle that can be filled in the studio. Gripper socks are optional and can be purchased in the studio. If you do not have gripper socks, you will take class barefoot. We ask that all other personal items, including cell phones turned to silent, be stored away during class.

 

Because the safety of our clients and first timers is our priority, we have a limit of allowing only 4 first timer clients to any class. If you have a group of 5 or more people and would all like to take a class together, we encourage you to reach out to our office so we can organize a private group class for you!

How old do you have to be to take class?

Reformed Pilates does not allow anyone under 16 to take class. However, 16—and 17-year-old minors are allowed to take class with their parents’ consent. A parent or legal guardian must sign the minor’s waiver in the studio prior to the minor’s first class. Reformed Pilates reserves the right to refuse service to anyone should we feel that our classes, instruction, or environment are not a mutual fit.

I purchased the first class new client offer—how long do I have to use it ?

You will have 14 days from the date of purchase to use your first class! Don’t wait, schedule today!

I purchased the 1 week unlimited—how long do I have to use it?

You will have one week from the day you book your first class to use the seven consecutive days of classes! The first class must be reserved within 14 days of the purchase date. To fully utilize your week of classes, we suggest signing up 7-10 days in advance!

For assistance with scheduling, please submit a support ticket or call to speak with a member of our support team:

AZ office: 602-466-2819

TX office: 469-694-2893 

Can I use my phone in class?

When class is in session, our studio is a No Phone Zone. To ensure our clients get the most effective and safe workout each time, it is essential that they can hear our instructors’ cues clearly and that they are not distracted by their own or their neighbor’s phones. Because of this, we ask that phones be silenced and stored away during class.  If you need to take an emergency call, we ask that you do so outside the studio.  While we encourage clients to take pictures and videos in the studio before & after class (make sure to tag us!), we ask that you respect the privacy of the clients around you and do not photograph or film them without their consent.

Please note: We partner with a limited number of influencers who are permitted to film during class. However, they must do so in a way that does not interrupt the class or disturb other clients, including filming or posting other clients in their videos.

Which studios are my membership/package good at?

Each of our memberships, packages and intro offers are good for use at ANY location! Please note, members are allowed to take up to one class per day and we ask that members on Founder’s Rates take the majority of their classes at the location in which they signed up.

Liability Waiver

Liability Waivers are required on/before a new client’s first visit and must be on file before joining class.

What is your automatic renewal policy?

What is your automatic renewal policy?

Our memberships are designed to make staying consistent with your Reformed routine easy. All auto-renewing memberships will continue to renew automatically unless a cancellation request is submitted.

Memberships include an initial two-month commitment. While cancellation requests can be submitted at any time, they will be processed once the commitment period has been fulfilled.

To request a cancellation, please submit a ticket through the Member Support button on our website or through the app. Our team is happy to help guide you through the process. Cancellations cannot be processed directly in-studio.

We ask that cancellation requests be submitted at least 30 days before your next billing date to allow our team time to process your request. Requests received after this timeframe will be applied to the following billing cycle.

Please note that cancelling your membership may result in the loss of any legacy pricing, promotional rates, or membership benefits associated with your current plan.

Prepaid Memberships

Prepaid Memberships will automatically renew for the previously purchased term unless cancelled. If you would like to cancel your renewal, please submit your request before your next billing date so our team has time to process it.

If a renewal payment has already been processed, the cancellation will take effect for the following billing cycle. Refunds are not available for payments processed before a cancellation request is received.

Membership Changes & Future Start Dates

Memberships purchased through our online store activate the same day. If you would like to set a future start date or make changes to your current membership (such as upgrading or downgrading), please reach out to our Member Support team.

You can contact us through the Member Support button on our website or by phone:

Arizona Office: 602-466-2819
Texas Office: 469-694-2893

How do I cancel my membership?

If you need to make a change to your membership, our Member Support team is happy to help you explore the best option for your needs, whether that’s cancelling, making a membership adjustment, or placing your membership on hold.

To request a cancellation, please submit a ticket through our Member Support button on our website or through the app. Cancellations cannot be processed directly in-studio.

Auto-Renewal Memberships include an initial two-month commitment. After this commitment period has been fulfilled, cancellation requests require 30 days’ notice and will be processed based on your next billing cycle.

If you’re stepping away temporarily, we also offer membership freezes and would be happy to work with you to find an option that allows you to return to your routine when the timing is right.

Please note that cancelling your membership may result in the loss of any legacy pricing, promotional rates, or membership benefits associated with your current plan.

How does the 8X/12X membership work?

Renewals & Booking Window 

Auto-renewal memberships are charged monthly on the same date. If your billing date is the 1st of each month, your membership will be charged at the end of the day on the 1st, and your account will be loaded with your 8 or 12 classes, which can then be used to reserve class from the 2nd of the current month to the 1st of the upcoming month. 8x and 12x members have a rolling 21-day booking window, meaning you can always reserve up to 21 days out from the current date provided you have available classes remaining from your 8 or 12.

Use or Lose

Limited memberships (4, 8, or 12 classes) must be used before your next auto-renewal date. Unused classes do not roll over. If you’d like to take additional classes within 30 days, single sessions are available for purchase in our online store. Members can purchase discounted additional classes for $20 each – the discount will automatically apply at checkout.

Late Cancel & No Shows 

Our Late Cancel window is 6 hours before your scheduled class starts. If you Late Cancel or No Show, you will be charged a $10/$20 fee respectively. 4x, 8x, and 12x members will be credited a class for which a penalty fee is incurred within 72 hours of the original class time. Because penalty classes are manually added back to your account, they may not be available immediately to reschedule.

Memberships purchased in the online store will activate on the same day. If you would like to purchase a membership with a future start date or are looking to Upgrade/Downgrade a current membership, please submit a support ticket or call to speak with a member of our support team:

AZ office: 602-466-2819

TX office: 469-694-2893 

How do I cancel or reschedule my class?

We understand that plans can change! Schedule adjustments, including cancellations and rescheduling, can easily be made through the Reformed app or on our website. 

Our Late Cancel window is 6 hours before your scheduled class start time. To avoid a late cancellation fee, please make any changes before this window closes. 

Example: If your class is scheduled for 12:00 PM, you will need to cancel by 5:59 AM to avoid a late cancellation fee. 

Late Cancel and No Show policies are as follows: 

Memberships & Week Pass Classes 

  • Late Cancel: A $10 fee will be charged 
  • No Show: A $20 fee will be charged 

Single Classes & Guest Classes 

  • Late Cancel or No Show: The reserved class credit will be forfeited 

Our classes have limited availability with 13–16 reformers per studio. Cancelling as early as possible allows another member the opportunity to join class and helps us continue creating the best experience for our community. 

Thank you for helping us respect everyone’s time and commitment to their Reformed routine! 

 

What happens if I show up late to class?

We encourage all clients to arrive 5 minutes before class begins so you have time to check in, get settled, and prepare for your workout.

Because our classes have limited reformer availability, your spot may be released if you have not arrived by the start of class and another client is waiting to join. If there is an open reformer at the start of class and a waitlisted client is present, that spot may be offered to the waiting client.

For your safety and the safety of the class, we have a 5-minute grace period for all Pilates classes. Arriving after the 5-minute mark may prevent you from joining class, as missing the warm-up can increase the risk of injury.

Please note: The 5-minute grace period applies only when there is no waitlisted client waiting for an available reformer.

Can I leave class early?

We ask that clients stay until the end of class whenever possible to ensure they receive the full benefits of the session and limit disruptions. However, if you absolutely must leave early, please follow these guidelines:

  • Timing: Please wait until the cool-down portion of the class has started before leaving. This helps minimize disruption during the exercise portions of the class, where balance and client safety are the priority.
  • Cleaning: Before leaving, we ask that you clean and reset your equipment to maintain a clean and organized space for the next client.

We appreciate your cooperation in helping us create a focused and safe environment for all participants.

Can late cancel/no-show fees be reversed?

We understand that life happens! While our Late Cancel and No Show policies help ensure all clients have the opportunity to attend their preferred classes, we also recognize that things come up outside of the studio. 

Our Member Support team is always happy to review individual situations, and we will work with you to accommodate life outside the studio whenever possible. Fee reversals and adjustments are handled on a case-by-case basis depending on the circumstances. 

Because our studios have limited reformer availability, we kindly ask that all cancellations, reschedules, and class changes be made as early as possible. Our Late Cancel window is 6 hours before the start of class, allowing another member the opportunity to reserve the spot. 

Same-Day Class Change Requests 

We understand schedules can change. Same-day class change requests that fall within the 6-hour cancellation window will be reviewed on a case-by-case basis and must be handled by a member of our Support Team during regular business hours. 

Late Cancel and No Show fees are automatically processed approximately two hours after the start of class. 

 

How do I update my card on file?

We require valid billing info to adhere to our membership policies. To update your billing information through your profile visit our website or app and log in. Navigate to “Payment Methods” and input your card information. If adding a new card, please make sure to delete any old cards to avoid further charges to that payment method.
For assistance updating payment information, please submit a support ticket or call to speak with a member of our support team:
AZ office: 602-466-2819
TX office: 469-694-2893 

How do I upgrade/downgrade my membership?

We’re happy to help you find the membership option that best fits your routine! To upgrade or downgrade your membership, please submit a ticket through the Member Support button on our website or reach out to our team by phone during office hours. 

Membership changes must be processed by our Support Team and cannot be completed through the online store. Please note that membership upgrades and downgrades include a three-month commitment period before another membership change can be made. 

If you are looking to make a change to your current membership or would like to set a future start date, our team is happy to help you find the best option. 

Arizona Office: 602-466-2819 

Texas Office: 469-694-2893 

How do prepaid memberships work?

Priority Booking: Take the same class time at the same studio every day? Prepaid membership is for you! These options allow you to book 60 days in advance as opposed to the monthly counterparts which are limited to 21 or 30 days!

 

Guest Passes: Working out with a friend is always more fun! Your prepaid membership includes one guest pass per month.

 

Retail Discount: Can you ever genuinely have too many Pilates socks? We think not! Prepaid members receive 10% off all retail automatically!

 

Discounted Rates: Prepaid members receive price breaks off our current monthly rates! Cha-ching!

 

No Cancellation Notice: Prepaid memberships can be cancelled at any time, provided notice is given in advance of the next payment date. Unless cancelled, Prepaid Memberships will renew automatically for the number of months previously purchased. Although we do not require extended advance notice, cancellation requests must be submitted prior to your next billing date and during reasonable business hours to ensure processing. Requests made after a payment has been processed will take effect for the next billing cycle. Refunds will not be issued for late requests.

 

Memberships purchased in the online store will activate on the same day. If you would like to purchase a membership with a future start date or are looking to Upgrade/Downgrade a current membership, please submit a support ticket or call to speak with a member of our support team:

AZ office: 602-466-2819

TX office: 469-694-2893 

Do you allow account freezes?

We understand that life outside the studio can change, and we’re here to support you through every season. If you need to temporarily pause your membership, our Member Support team will work with you to accommodate your needs and determine the best option for your situation. 

Membership freezes are available for both Auto-Renewal and Prepaid Memberships and are reviewed on a case-by-case basis. Freeze requests may be considered for situations such as travel, injury, pregnancy, or other significant life circumstances. Please reach out to our team so we can help determine the best solution. 

To request a freeze, please submit a ticket through the Member Support button on our website. Freeze requests must be approved and processed by our Support Team before taking effect. 

Please note that you will not be able to make class reservations during an active freeze. Any reservations scheduled during the approved freeze period will be cancelled once the freeze has been processed. 

If you choose to cancel your membership while on a freeze, any applicable membership commitments or final payments will still apply. 

 

Do you allow pregnant clients to take class?

Existing Clients

We ask that existing clients let their instructors know if they become pregnant so that proper modifications can be given during class. Pre/post-natal private sessions may be available to existing clients at an additional cost. We do not offer recurring private sessions at this time.

New Clients

Out of an abundance of caution, we do not accept New to Reformed clients who are pregnant beyond their first trimester to take class. New to Reformed clients who are pregnant and in their first trimester will be required to schedule and complete a Prenatal Private Session ($100) before joining group classes.
With limited spots per class, these policies ensure that each attending client gets the most effective and safe workout possible.

Do you allow clients with a current injury to take class?

While we understand that injuries can be frustrating and taking time away from your workout routine is difficult, it is our policy that clients with a current injury freeze their membership and take the necessary time to fully recover before returning to class. If a client is experiencing an injury that prohibits participation in the majority of the class routine or exercises — beyond the standard modifications provided by the instructor — they are not permitted to attend class. This policy is in place to protect the safety of the client, avoid liability for the studio, and ensure a positive experience for all participants. Additionally, clients who are currently wearing a cast, boot, sling, or using temporary crutches are prohibited from taking class under any circumstances. Clients must also be able to stay for the full 50-minute class in order to participate.

Do you offer private sessions?

We specialize in group reformer classes. Because of our robust class schedule and limited private availability, we do not offer ongoing private sessions. The private sessions below are offered on a one-time basis and depend on both the studio and instructor availability. All private sessions will be scheduled outside of our regularly scheduled class times.

 

Intro Private Session ($100)

 

This one-on-one session is designed to prepare new clients for their first group class or to provide personalized modifications for injury recovery or physical limitations within the group class setting.

 

Clients requesting an introductory private session for injury recovery or physical limitations must be medically cleared by their doctor prior to scheduling.

 

While our instructors are well-equipped to offer modifications for many common injuries and conditions (i.e., joint pain) we specialize in group fitness classes. If a client’s injury or condition requires significant modification (i.e., more than 25% of the workout), we may recommend seeking a studio that offers smaller class sizes or semi-private sessions to ensure the level of individualized attention needed for a safe and effective experience.

 

Pre/Post Natal Session ($100)

A one-on-one session with the goal of providing clients the appropriate pre/postnatal modifications to utilize in the group class setting. Out of an abundance of caution, we do not accept New to Reformed clients who are pregnant beyond their first trimester to take class. New to Reformed clients who are pregnant and in their first trimester will be required to schedule and complete a Prenatal Private Session ($100) before joining group classes.
Existing members – please contact support to schedule your prenatal private session at the member rate of $75.
*Any client requesting pre/postnatal private must be cleared buy their doctor before scheduling.

 

Group Private ($350)

 

A private class with one of our senior instructors for  4 – 16* people! Great for corporate events, bachelorettes, birthdays, and more!

 

* Max number of Group Private attendees dependent upon studio location.

 

To schedule your private session, please submit a support ticket or call to speak with a member of our support team:
AZ office: 602-466-2819
TX office: 469-694-2893 

Can I transfer or refund a membership/package?

All memberships and packages are non-refundable and non-transferable.

What is your waitlist policy?

Waitlists will lock 12 hours before the start time of class. This means that if you are added from the waitlist, it will always be at least 12 hours in advance of the class start time.

If a spot opens up after the waitlist has locked, you’ll receive an automatic text notification letting you know a spot is available. These spots are first-come, first-served.

To make sure you don’t miss out:

  • Keep your mobile number up to date in your account

  • Opt in to SMS notifications

When you receive a text, simply tap the link to claim your spot. If additional spots open, texts will continue to be sent out.

Because these notifications go out after our standard auto-fill window, you may receive them closer to class time. If you’re hoping to join a class last-minute, be sure to keep your phone nearby!

Example:
You’re on the waitlist for a 6:00 AM class. The waitlist locks at 6:00 PM the evening before. If a spot opens between booking time and 6:00 PM the evening before, it will auto-fill from the waitlist. After 6:00 PM, if someone cancels, a text notification will be sent to waitlisted clients. The first person to tap the link and claim the spot is added to class. If no spot opens, your class credit will be released back to your account once the class has ended.

How far in advance can I book classes?

Booking windows are on a rolling basis:

 

Limited Memberships (4x/Month, 8x/Month, and 12x/Month) have a rolling 21-day booking window, provided that classes are available on the account.

Unlimited members can book up to 30 days in advance.

Prepaid members can book 60 days in advance.

How long do I have to use my package

All packages will expire 1 year from the date of purchase.

ALL packages purchased online, including Flash Sale packages, will activate on the same day. 

Do you offer gift cards?

To purchase a gift card: Gift cards can be purchased in quantities of $25, $50, $75, and $100 and can be applied to any package, membership, or in-studio retail. Physical gift cards may be purchased in the studio. Emailed gift cards can be purchased in the online store and will be sent to the recipient on the day of purchase.

 

To redeem a gift card: Gift cards may applied to any of our memberships, packages or retail unless specified on the gift card voucher! To redeem your gift card on an active membership, head to your app, select “Payment Methods” then “Redeem a Gift Card”. Once the gift card number has been added make sure to toggle the “Apply account balance to upcoming charges” button to the on position.

 

For assistance with gift card purchases, please submit a support tickeor call to speak with a member of our support team:

 

AZ office: 602-466-2819

TX office: 469-694-2893 

Do you do cross-promotions/collabs?

We love collaborating with brands that share our passion for movement, wellness, and community. Whether you’re hoping to pop up at one of our outdoor mat classes, contribute products to our goodie bags, sponsor a class, or host a pop‑up outside our studio, we’re excited to learn more about you. Please complete our vendor application form here so we can get to know your brand, understand how you’d like to be involved, and explore the best fit for a future partnership.

To keep a fair and consistent policy across all locations, we ask that clients do not leave promotional material such as business cards or flyers, in the studio.

Are You Open on Holidays?

Our studios are closed on the following holidays each year:

 

  • New Year’s Day (1/1)

  • Independence Day (7/4)

  • Thanksgiving Day (date varies)

  • Christmas Day (12/25)

 

Class schedules may be limited or adjusted on other federally recognized holidays. Be sure to check your studio’s schedule in advance for any changes.

How do I contact support?

For the fastest and most efficient assistance, please submit a support ticket here. This ensures your request is directed to the right team and handled promptly. Please note that any request to change to your membership including; upgrades ,downgrades, freezes, and cancellations  require a support ticket to be submitted and cannot be done over the phone or in studio.

 

If your issue is urgent and requires immediate attention, you can also reach our support team by phone.

 

AZ Office: 602-466-2819 

 

TX Office: 469-694-2893

 

Our support team is available (please see below)

PHOENIX

M-Th 6am-4pm

Friday 6am-3pm

Sunday 8am-4pm

DALLAS

M-Th 8am-6pm

Friday 8am-5pm

Sunday 10am-6pm

New Client FAQ

New client – do you have classes for beginners?

Our Method is designed in such a way to teach to all levels. Our instructors will cue modifications and progressions for EVERY exercise so that you can tailor the class to your own ability level. That being said, if you are pre/post natal or have an active injury, we recommend or may require an Intro Private Session ahead of your first group class.

New client – how often do you recommend I come to class?

Reformed Pilates is like any other work-out, it takes a commitment to see a change. Depending on your goals and availability, we recommend you come 3x per week. Our signature membership, 12x Per Month on Auto Renewal, will have you feeling and seeing results in just 30 days. Reformed clients and members are allowed to take up to 1 class per day.

New client – first class info

SHOW UP EARLY

We ask that new clients arrive to their first class 10 minutes early to allow time for set up on their reformer. You may be asked to reschedule if you do not arrive 10 minutes early as this time allows you to meet with your instructor, get set up on your reformer and discuss any specific modifications you might need throughout class so that you get a safe AND effective workout.

THE WORKOUT

Class is 50 minutes in length. We always start class with CORE followed by UPPER BODY then LOWER BODY and finish with a COOL DOWN stretch. Although the structure and flow of class is consistent day to day, the exercises and accessories you use will vary to keep your workout fun and fresh! You will get a full body workout, work muscles to fatigue and get your heart rate up so that you maximize the 50 minutes spent in class!

WHAT TO WEAR/BRING

We recommend comfortable fitness attire and a water bottle which can be filled up in studio. Gripper socks are optional and can be purchased in studio. If you do not have gripper socks, you will take class barefoot. We ask that all other personal items, including cell phones turned to silent and stored away during class.

How old do you have to be to take class?

Reformed Pilates does not allow anyone under the age of 16 to take class. 16 and 17 year old minors are allowed to take class with parent’s consent. A parent or legal guardian must sign the minor’s waiver in the studio prior to the minor’s first class. Reformed Pilates reserves the right to refuse service to anyone should we feel that our classes, instruction or environment are not a mutual fit.

Can I wear headphones during class?

To ensure the best possible class experience, we ask that clients refrain from using headphones, earbuds, or other personal listening devices during class.

At Reformed, our classes are designed to be guided by your instructor through intentional coaching, form corrections, and movement cues. For your safety and to help you get the most out of your workout, we ask all clients to remain fully engaged in the class experience without the use of personal audio devices.

New Member FAQ

What is your automatic renewal policy?

Our Auto-Renewal Memberships are designed to make maintaining your Reformed routine simple and convenient. There are no long-term contracts; however, all Auto-Renewal Memberships require 30 days’ written notice prior to your next renewal date for cancellation.

To request a cancellation, please submit a ticket through the Member Support button on our website. Cancellations cannot be processed directly in-studio.

Please note that your final monthly membership payment is required in full for all cancellations, including cancellations requested while your membership is on freeze. Auto-Renewal Memberships include a minimum two-month commitment (your initial month and final month payment). Memberships cannot be purchased and cancelled on the same day.

Prepaid Memberships

Prepaid Memberships may be cancelled before your next renewal date. Unless a cancellation request is submitted, Prepaid Memberships will automatically renew for the same number of months originally purchased.

Membership Changes & Future Start Dates

Memberships purchased through our online store activate on the same day. If you would like to start your membership on a future date or make changes to your current membership (such as upgrading or downgrading), please contact our Member Support team before purchasing.

Arizona Office: 602-466-2819
Texas Office: 469-694-2893

How do the 8x/12x memberships work?

Renewals & Booking Window

Auto Renewal Memberships are charged monthly on the same date. If your billing date is the 1st of each month, your membership will be charged at the end of the day on the 1st and your account will be loaded with your 8 or 12 classes which can then be used to reserve class from the 2nd of the current month to the 1st of the upcoming month. 8x and 12x members have a rolling 21-day booking window, meaning you can always reserve up to 21 days out from the current date provided that you have available classes remaining from your 8 or 12.

Use or Lose

All of your 8/12 classes must be used prior to your next auto-renewal date. Classes that are unused cannot be carried over to the next month. Should you wish to take more than your allotted classes in 30 days, single classes may be purchased in the online store.

Late Cancel & No Shows 

Our Late Cancel window is 6 hours before the start of your scheduled class. If you Late Cancel or No Show, you will be charged a $10/$20 fee respectively. 8x and 12x members will be credited a class for which a penalty fee is incurred within 72 hours of the original class time. Because penalty classes are manually added back to your account, they may not be available immediately to reschedule.

Memberships purchased in the online store will activate on the same day. If you would like to purchase a membership with a future start date or are looking to Upgrade/Downgrade a current membership, please submit a support ticket or call our office prior to purchasing @ 602-244-2819. 

How do I update my card on file?

We require valid billing info in order to adhere to our membership policies. To update your billing information through your profile visit our website or app and login to access your profile. You will click payment methods and input your card information. If adding a new card, please make sure to delete any old cards to avoid further charges to that payment method. You can also  give us a call at 602-466-2819 and we will be happy to assist you with updating!

How do I upgrade/downgrade my membership?

We’re happy to help you find the membership option that best fits your routine! To upgrade or downgrade your membership, please submit a ticket through the Member Support button on our website or contact our team by phone during office hours. 

Please note that membership upgrades and downgrades are subject to a two-month commitment period before another membership change can be processed. All membership changes will be applied at the current available membership rates. 

Memberships purchased through our online store will activate on the same day. If you would like to purchase a membership with a future start date or make changes to your current membership, please contact our Member Support team before purchasing. 

Arizona Office: 602-466-2819 

Texas Office: 469-694-2893

How do prepaid memberships work?

Priority Booking: Take the same class time at the same studio every day? Prepaid membership is for you! These options allow you to book 60 days in advance as opposed to the monthly counterparts which are limited to 21 or 30 days!

Guest Passes: It’s always more fun to work out with a friend! You’ll receive 1 guest pass per month on your prepaid membership.

Retail Discount: Can you ever truly have too many Pilates socks? We think not! Prepaid members receive 10% off all retail automatically!

Discounted Rates: Prepaid members receive price-breaks off our current monthly rates! Cha-ching!

No Cancellation Notice: There are no contracts or cancellation notice requirements for prepaid members. Prepaid Memberships can be cancelled at any time, provided notice is given in advance of the next payment date. Unless cancelled, Prepaid Memberships will renew automatically for the given number of months previously purchased.

Memberships purchased in the online store will activate on the same day. If you would like to purchase a membership with a future start date or are looking to Upgrade/Downgrade a current membership, please submit a support ticket or call our office prior to purchasing @ 602-466-2819

Do you allow membership freezes?

We understand that life outside the studio can change, and we’re here to support you through every season. If you need to temporarily pause your membership, our Member Support team will work with you to accommodate your needs and determine the best option for your situation. 

Membership freezes are available for both Auto-Renewal and Prepaid Memberships and are reviewed on a case-by-case basis. Freeze requests may be considered for circumstances such as travel, injury, pregnancy, or other significant life events. 

To request a freeze, please submit a ticket through the Member Support button on our website or contact our team during office hours. 

Once a freeze has been approved and processed, you will not be able to make reservations during the freeze period. Any existing reservations scheduled during the approved freeze dates will be automatically cancelled. 

If you choose to cancel your membership while on a freeze, any applicable membership commitments or final payments will still apply. 

Can I transfer or refund a membership?

All memberships and packages are non-refundable and non-transferable.

New Instructor FAQ

What full-time positions do you have?

We regularly hire for full-time roles such as Assistant Studio Leads, Studio Leads, and Master Trainers. All full-time positions are required to undergo our in-house Pilates Teacher Training (PTT). If hired for a full-time position, PTT will be included as part of your onboarding and training! Previous fitness instruction is preferred but not required.

Please click links below for Studio Lead and Master Trainer Job Descriptions.

How do I apply for an upcoming PTT?

Applications for each PTT will be open for 30 days, roughly 90 days before each training session begins.

Once an application has been submitted, a member of our Client Service team will contact you to schedule an initial call, during which availability and experience will be confirmed.

Applicants whose criteria match our needs will have a second interview with a Lead Trainer, and select applicants will be invited to audition.

Pending audition, candidates will then be enrolled to participate in the Level 1 PTT training.

To find the exact dates for application periods, please refer to the PTT schedule.

How much does PTT cost?

The cost to participate in a PTT is $2,000*. Partial scholarships may be offered based on previous experience and/or overall availability to teach.

*The cost of training covers all training materials including printed training manual & access to digital training assets as well as additional levels of training. (Printed manuals for additional levels of training are an additional cost).

We require Anatomy Certification, CPR Certification and Personal Liability Insurance. The cost of required certifications and insurance may vary and are at the expense of the trainee.

Do you guarantee employment?

While we do not guarantee employment with Reformed Pilates or any other studio, we train to hire.Employment with Reformed Pilates post-PTT is based on overall availability, completion of PTT and Test Out scores.

How do you schedule if hired?

To maintain consistency of schedule for both clients and staff, we hire instructors with availability to teach a minimum of 8 hours/week and aim to alternate instructors and days at each location in “block” style scheduling.  Blocks consist of 3-4 classes in a row.

Can I become a reformed pilates instructor if I have a full-time job?

Many of our instructors have full-time jobs, kids and other responsibilities outside of the studio! As long as you can commit to the training requirements and a consistent teaching schedule of at least 8 hours /week,  you can become a part-time Reformed Pilates Instructor!

Are there full-time positions available?

Yes! We offer full-time roles on our corporate staff with endless opportunities for growth. The instructor role is a great starting point for anyone looking for a career with Reformed!