Frequently Asked Questions
How old do you have to be to take class?
Reformed Pilates reserves the right to refuse service to anyone should we feel that our classes, instruction or environment are not a mutual fit.
Do you offer intro or demo classes?
New to Reformed Pilates? Don’t sweat it, in every class we offer modifications and progressions in spring loads, positioning, and movement to teach to all levels of fitness.
Still feeling unsure? Book a one-on-one 50-minute introductory private. During your session, we will introduce you to our method, equipment, and class structure. If you have any previous injuries or restrictions, we can modify exercises specifically for you to get you ready for our group Reformer classes.
Do you have lockers/showers?
Do you do cross-promotions?
To keep a fair and consistent policy across all locations, we ask that clients do not leave promotional material such as business cards or flyers in the studio. All cross-promotion event inquiries can be sent to firstname.lastname@example.org for approval.
Can I cancel my class?
How should I prepare for my first class?
What happens if I show up late to class?
We ask that all clients show up on time to class! With growing wait lists, clients are often showing up to class with the hopes of getting a spot. If you are registered for a class but do not show up on time, your spot is not guaranteed. At the start of class, if there is an open spot and someone is waiting, that spot will be given to the waiting client who was there at the start of class.
In addition, when clients show-up late to class and miss the warm-up it is unsafe! So, for all Pilates classes, we allow a five minute grace period*. If you show up later than 5 minutes past the start time you will not be allowed in. No exceptions.
*The 5 minute grace period only applies if no one is waiting for the open bed.
Can late cancel/no-show fees be reversed?
We understand that life happens and things come up. If an emergency occurs, we will waive a late cancel/no-show fee a maximum of 3 times in a 1-year period. With only 10-12 reformers, we enforce our late cancel/no-show policy so that clients are able to take their preferred class times.
What is your waitlist policy?
Do you allow clients with a current injury to take class?
While we understand that injuries are frustrating and it is difficult to take time off from your work-out routine, we ask that clients with a current injury freeze their membership and take the necessary time to recover. If a client is experiencing an injury that prohibits them from participating in the majority of the class’s routine/exercises (outside of the modifications already provided by the instructor) we ask that they do not take
What is your automatic renewal policy?
There are no contracts for auto renewal memberships. We do require 30 days written notice PRIOR TO YOUR AUTO-RENEWAL DATE to cancel. You must e-mail email@example.com to cancel. You CANNOT purchase and cancel on the same day. As a result, you are committing to at least two months, first and last, when you purchase an auto renewal membership.
How does the 8X membership work?
Use or Lose: All of your 8 classes must be used prior to your next auto-renewal date. Classes that are unused cannot be carried over to the next month.
Additional Classes: Should you take more than your allowed classes in 30 days your credit card will automatically be charged $12.50 per class. You may not pull classes from your next month.
Cancellations: Late Cancel window is 6 hours before the start of your scheduled class. If you late cancel or no-show, you will be charged a $15 fee and your class will be added back to your 8 visits for the month. We ask that you respect other members and cancel in a timely manner, if necessary. No exceptions.
Can I transfer or refund a membership/package?
Do you allow account freezes?
Clients on a membership can freeze for a minimum of 2 weeks and a maximum of 3 months in one calendar year for free. To request a freeze, you must e-mail firstname.lastname@example.org. Clients who are on a freeze are still responsible for their last month’s payment should they decide to cancel before reinstating their membership.